I want to return one or more items

Would you like to make a return? It's free and easy!

Complete the online return form using the following link. We'll email you a return label to place on your parcel. This will enable us to examine your return more quickly and authorize reimbursement.

Items returned without completing the form will not be refunded.

Return an item

I would like to make a complaint about a defective or damaged item

We're sorry if your item arrived damaged or defective! Please let us know by clicking the "Submit a Complaint" button.

 Submit a complaint

I want to exchange an item

We do not offer exchanges, but our returns are FREE. You have 30 days from the shipping date to return the item. If you want an item in a different size or color, simply return your order for a full refund and place a new order for the items you need.

If you would like to purchase an item in a different size or color, but the price in our store has changed, please contact our customer service department.

Wrong delivery

I received an item that I did not order.

We are sorry if you have received an unwanted item. Please return this item by indicating a delivery error via your online return form.

Return an item

I have received an item other than the one I ordered.

We are sorry for this error. We invite you to place a new order for the desired item and return the unwanted item to us by indicating a delivery error via our online return form. We will refund you as soon as we receive the unwanted item.

Return an item